Production Support Analyst - London

About The Role

FDM is a global business and technology consultancy seeking a Production Support Analyst (IMS/Cobol) to work for our client within the Banking & Financial Services sector. This is initially a 6 month contract with the potential to extend and will be a hybrid role that will be based in London with onsite attendance required 3 days per week.

Our client is seeking an experienced Production Support Analyst to join a team supporting critical mainframe applications. The successful candidate will work within a production support function, ensuring the stability and performance of business-critical systems, troubleshooting incidents, resolving issues, and providing ongoing support across a COBOL and IMS environment.

Responsibilities

• Provide production support for mainframe applications and services.
• Investigate, troubleshoot and resolve production incidents and system issues.
• Monitor application performance and ensure service availability.
• Support and maintain IMS and COBOL-based applications.
• Manage and support CA7 batch scheduling activities.
• Perform root cause analysis and implement preventative solutions.
• Work closely with development, infrastructure and business teams to resolve issues.
• Communicate effectively with stakeholders, providing regular status updates on incidents and resolutions.

Requirements

• Strong experience working with IMS.
• Proven COBOL development or support experience.
• Knowledge of CA7 scheduling and batch processing.
• Previous production support or application support experience.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience supporting business-critical applications in a large enterprise environment.

About You

• Minimum 3 years' experience in Production Support, Application Support or Mainframe Support environments.
• Strong hands on experience with IMS.
• Solid COBOL development, maintenance or support experience.
• Working knowledge of CA7 scheduling and batch processing.
• Proven experience troubleshooting production incidents and performing root cause analysis.
• Experience supporting business critical applications within a large enterprise environment.
• Strong understanding of incident management, problem management and production support processes.
• Ability to analyse system failures and implement effective resolutions.
• Excellent verbal and written communication skills with the ability to engage technical and non-technical stakeholders.
• Strong organisational skills with the ability to manage multiple priorities in a fast paced environment.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension