Business Analyst

About The Role

FDM is a global

business and technology consultancy seeking an experienced Business Analyst to

join our Global Systems Integrator client. This is an exciting opportunity to

support a strategic observability and service management initiative, helping to

improve visibility of technology assets, strengthen service mapping

capabilities, and enhance the organisation's understanding of operational and

security impacts across its technology estate. This is a 6 month contract with good potential to extend and will be a remote role.

You will play a key

role in initiatives focused on Configuration Management Database (CMDB)

maturity and the Common Service Data Model (CSDM), supporting stakeholders in

improving service visibility, data quality, and operational resilience. Working

closely with technical SMEs, service management teams, architects, platform

owners, and business stakeholders, you will help define requirements, analyse

existing processes, and support the delivery of improved service management

capabilities.

This is an excellent

opportunity for an experienced Business Analyst who enjoys working at the

intersection of IT operations, service management, data governance, and

business transformation.

About the Role

We are seeking a

Business Analyst with strong stakeholder management, requirements gathering,

and business change experience to support an observability and service

management programme.

The role will focus

on reviewing and improving CMDB processes, data quality, asset relationships,

and service mapping capabilities. You will work with stakeholders to understand

the current state of service management processes and support the implementation

of CSDM-aligned practices that provide greater visibility of technology

services and dependencies.

You will be

responsible for gathering requirements, facilitating workshops, analysing

service and asset data, and helping define future-state operating models that

improve operational resilience, service visibility, and impact assessment

capabilities.

The role is highly

collaborative and will require engagement with both technical and non-technical

stakeholders across multiple business functions.

Key Responsibilities

• Gathering, analysing, and

documenting business and technical requirements related to observability,

CMDB, and service management initiatives

• Working with stakeholders to

assess current CMDB processes, data quality, and governance practices

• Supporting the adoption and

enhancement of Common Service Data Model (CSDM) principles and processes

• Facilitating workshops,

stakeholder interviews, and requirements gathering sessions

• Producing high-quality

business analysis artefacts, including process maps, business requirements

documents, gap analyses, and user stories

• Analysing service

relationships, dependencies, and asset management processes to identify

improvement opportunities

• Supporting service mapping

and service visibility initiatives across complex technology environments

• Identifying risks,

assumptions, dependencies, and opportunities across project workstreams

• Collaborating with

architects, platform teams, service management specialists, and delivery

teams to support programme objectives

• Supporting data governance

and operational resilience initiatives through improved service and asset

visibility

• Ensuring requirements are

clearly prioritised, validated, and aligned to business objectives

• Providing regular updates and

insights to stakeholders throughout the project lifecycle

About You

• Proven experience working as

a Business Analyst within complex business or technology transformation

programmes

• Strong requirements

gathering, analysis, and documentation skills

• Experience facilitating

stakeholder workshops and requirements elicitation sessions

• Demonstrable experience

producing business analysis artefacts including process maps, business

requirements documents, user stories, and gap analyses

• Strong stakeholder management

and communication skills

• Experience working across

both business and technical teams

• Excellent analytical and

problem-solving capabilities

• Ability to analyse complex

processes, data flows, and service relationships

• Ability to manage multiple

priorities and workstreams simultaneously

• Experience working within

Agile, Waterfall, or hybrid delivery environments

• Self-directed and

delivery-focused, able to work independently and collaboratively

Nice to Have

• Experience working with

ServiceNow

• Knowledge of Configuration

Management Database (CMDB) concepts and best practices

• Experience supporting Common

Service Data Model (CSDM) initiatives

• Experience working within IT

Service Management (ITSM) environments

• Understanding of

observability, service mapping, and operational resilience concepts

• Experience supporting asset

management, configuration management, or service governance programmes

• Consultancy or Global Systems

Integrator experience

• Familiarity with ITIL

principles and service management frameworks

• Relevant certifications such

as:

• BCS Business Analysis
• CBAP
• AgileBA
• ITIL Foundation
• ServiceNow Certified System

Administrator or related certifications

Working Arrangements

• Initial 6-month engagement
• Predominantly remote working
• Occasional travel to client

locations as required

• Working closely with service

management teams, architects, platform owners, and business stakeholders

• Opportunity to contribute to

strategic observability, CMDB, and service management transformation

initiatives

• Strong potential for

extension based on project demand

• No direct line management

responsibility

This role would suit

an experienced Business Analyst who enjoys working across business and

technology domains, improving service visibility, supporting operational

resilience, and helping organisations make informed decisions through effective

requirements management, stakeholder engagement, and service management

transformation.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension