Technical Business Analyst - London

About The Role

FDM is a global business and technology consultancy seeking

a Technical Business Analyst to work for our client within the retail

sector. This is initially a 6-month contract with the potential to

extend and will be a hybrid role that will be based in London.

Our client is seeking a Technical Business Analyst to

support the ongoing Demand Forecasting and Store Orders roadmap within their

supply chain function. This is a hands-on analytical role supporting a live

forecasting and store ordering platform, covering end-to-end investigation of

complex problem tickets, analysis of emerging platform issues around areas such

as effective dates, order accuracy and order usage, and maintaining an accurate

view of platform reliability including volumetrics and batch timing. The role

also supports emerging agentic AI initiatives across the estate. It suits

someone who enjoys getting into the detail of how integrated systems actually

behave, rather than purely gathering requirements for new change.

Responsibilities

• Carry out end-to-end

analysis on complex problem tickets, tracing issues across integrated

systems to establish root cause and define resolution

• Analyse and resolve

emerging platform issues across areas such as effective dates, order

accuracy and order usage, working with business and engineering teams to

understand impact and options

• Maintain an accurate

view of platform reliability, including volumetrics and the batch timing

diagram, identifying risks to processing windows and data quality

• Interrogate data

directly using SQL to investigate issues, validate hypotheses and support

decision-making

• Support agentic AI

initiatives across the platform, helping define use cases, requirements

and guardrails

• Document data flows,

interfaces and process behaviour to build and maintain a clear picture of

the end-to-end demand forecasting and store ordering landscape

• Work across business,

product, engineering and architecture teams, translating technical

findings into clear business impact and recommendations

About You

• Minimum of 6 years'

experience as a Technical Business Analyst within complex, integrated

enterprise environments

• Strong hands-on SQL -

able to write and run queries independently for investigation and root

cause analysis

• Demonstrable experience

carrying out end-to-end analysis across multiple integrated systems

• Understanding of batch

processing, scheduling and data volumetrics, and the ability to reason

about processing windows and dependencies

• Experience documenting

data flows, interfaces and integration behaviour

• Comfortable working on a

live platform alongside support, engineering and business teams

• Ability to translate

complex technical findings into clear recommendations for non-technical

stakeholders

• Desirable: demand

forecasting, replenishment or wider supply chain domain experience,

ideally Blue Yonder; retail sector background; exposure to agentic AI or

LLM-based tooling; experience with Jira and Confluence

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension