Representative II, BPS Client Service and Support

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

What You Will Be Doing

User Access Administration

• Process new user access requests, access modifications, and access revocations for applications supported by the Access & Entitlements team.

• Perform Good Order Reviews to validate request completeness, approvals, and compliance before processing.

• Own end-to-end access request coordination, including follow-ups and stakeholder communication.

• Track access requests through to completion and provide timely status updates and confirmations to requesters.

Access Provisioning

• Provision, modify, and revoke user access directly for applications where administrator responsibilities reside within the team.

• Ensure access is granted strictly in line with approved roles, entitlements, and organizational security standards.

• Maintain complete ownership of the access lifecycle from request intake through final closure and confirmation.

Ticket Management

• Manage access-related tickets using tools such as ServiceNow (SNOW) and TeamSupport.

• Resolve or coordinate resolution of login issues, access issues, password resets, and other access-related queries.

• Perform quality checks on all tickets prior to closure to ensure accuracy, compliance, and audit readiness.

Governance, Controls & Compliance

• Participate in periodic and cyclical access reviews for applications managed by the team.

• Ensure compliance with internal controls, regulatory requirements, and audit expectations.

• Maintain clear documentation and audit trails for all access-related activities.

Stakeholder & Client Communication

• Provide clear, professional, and timely communication to internal teams, application owners, clients, banks, and third-party vendors.

• Act as a trusted point of contact for access and entitlement-related inquiries.

• Support a global user base across multiple time zones as required.

Other Duties

• Perform other related duties and special projects as assigned.

What You Bring

• Bachelor's degree or an equivalent combination of education and relevant work experience.

• 4+ years of experience in user access administration, IAM operations, or application access support roles.

• Strong experience working in audit-driven or regulated environments.

• Solid understanding of the user access lifecycle (joiners, movers, leavers).

• Hands-on experience with ticketing systems such as ServiceNow (SNOW) and TeamSupport.

• Knowledge of security controls, access governance standards, and access review processes.

• Strong analytical and problem-solving skills with high attention to detail.

• Ability to manage high volumes of work while meeting strict SLAs.

• Excellent verbal and written communication skills.

• Ability to work independently as well as collaboratively within a global team environment.

• Quality-focused, compliance-driven mindset with strong documentation and tracking skills.

(Note: Profiles of Server Administrators, SharePoint Administrators, and UNIX/Windows System Administrators are excluded.)

What We Offer You

• A high-impact role supporting critical business and client applications.

• Strong exposure to information security, access governance, and compliance.

• Opportunity to work in a global operating model with cross-functional stakeholders.

• A multifaceted role with a high degree of responsibility and learning opportunities.

• Competitive salary and benefits.

• A wide range of professional development and career growth opportunities at FIS Statement

Sourcing Model