Band 3 Receptionist - Zinnia

An exciting opportunity has arisen for a part time experienced Receptionist/Administrator to work within the Zinnia Community Mental Health Team.

Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.

As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.

Zinnia - will be the primary base, you will be expected to work in any base across the locality depending on service need.

Main duties of the job

The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.

You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills, have the ability to prioritise their workload and work under pressure in a busy environment and can process enquiries in a confidential and timely manner.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Zinnia - will be the primary base, you will be expected to work in any base across the locality depending on service need.

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

436-8289537

Job locations

Zinnia Centre

100 Showell Green Lane

Spark Hill

B11 4HL

United Kingdom

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person Specification

Qualifications

Essential

• NVQ Level II Receptionist or Admin qualification or RSA II in relevant admin subject, or equivalent or working towards
• GCSE English or equivalent

Desirable

• RSA II Typing

Experience

Essential

• Experience in dealing with a range of disciplines in healthcare and sensitive situations
• Experience in a customer focussed environment

Desirable

• Experience of working in a healthcare client faced organisation

Skills

Essential

• Up-to-date working knowledge of all Microsoft packages
• Relevant experience of working in a healthcare setting

Desirable

• Working knowledge of RiO

Person Specification

Qualifications

Essential

• NVQ Level II Receptionist or Admin qualification or RSA II in relevant admin subject, or equivalent or working towards
• GCSE English or equivalent

Desirable

• RSA II Typing

Experience

Essential

• Experience in dealing with a range of disciplines in healthcare and sensitive situations
• Experience in a customer focussed environment

Desirable

• Experience of working in a healthcare client faced organisation

Skills

Essential

• Up-to-date working knowledge of all Microsoft packages
• Relevant experience of working in a healthcare setting

Desirable

• Working knowledge of RiO

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

Zinnia Centre

100 Showell Green Lane

Spark Hill

B11 4HL

United Kingdom

Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

Zinnia Centre

100 Showell Green Lane

Spark Hill

B11 4HL

United Kingdom

Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Qualifications

Essential

• NVQ Level II Receptionist or Admin qualification or RSA II in relevant admin subject, or equivalent or working towards
• GCSE English or equivalent

Desirable

• RSA II Typing

Experience

Essential

• Experience in dealing with a range of disciplines in healthcare and sensitive situations
• Experience in a customer focussed environment

Desirable

• Experience of working in a healthcare client faced organisation

Skills

Essential

• Up-to-date working knowledge of all Microsoft packages
• Relevant experience of working in a healthcare setting

Desirable

• Working knowledge of RiO