Administrative Support Officer

The Specialty Medicine Directorate are looking to appoint an enthusiastic and suitably qualified Administrative Support Officer.

To contribute to the provision of administration duties by providing a professional, confidential and comprehensive administrative support to the Diabetes Team.

The role requires the undertaking of a range of administrative and clerical duties including keyboard skills, using a variety of IT applications, data input, answering the telephone and managing calls, maintenance of records systems, dealing with incoming correspondence and arranging client appointments.

The job entails contact with patients, their relatives and other professionals who phone into the team.

The post holder is expected to work flexibly in order to support the service and will be required to carry out reception duties.

Main duties of the job

This post is advertised as Welsh Essential. Candidates need to demonstrate Welsh Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. This doesn't mean 'fluency'. Level 3 means being able to communicate in Welsh during everyday customer service activities, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. These skills are essential to enable the post holder to deliver services through the medium of Welsh when required. Have a look at our 'Croeso Candidate' booklet below for more information. If you have these Welsh language skills, please apply!

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,813 to £27,890 a year

per annum

Contract

Permanent

Working pattern

Full-time,

Job share

Reference number

110-AC232-1026

Job locations

Canolfan Aderyn y Si

Gwaun Elai Medi Science Campus, Ely Valley Road

Llantrisant

CF72 8XL

United Kingdom

Job responsibilities

Job responsibilities

Person Specification

Knowledge

Essential

• NVQ Level 3 or equivalent experience, skills and knowledge. Hold RSA/OCR Level 3 or possess equivalent experience/skills. Knowledge of hospital IT/Patient management systems i.e. WPAS Myrddin

Desirable

• Good knowledge of medical terminology European Computer Driving Licence (ECDL)

Experience

Essential

• Previous experience of working in a healthcare setting. Ability to use Microsoft Office applications. Working within clinical services in a busy office/clinical environment. Experience of working and using own initiative and as part of a team. Experience of dealing with the general public. Experience of databases.

Desirable

• Previous Medical Secretary experience

Skills

Essential

• Excellent communication and interpersonal skills. Computer literate e.g. Office software packages. Able to determine and manage priorities. Excellent customer care skills. Good IT skills. Clerical Skills.
• Welsh language speaking/listening at Level 3 or above

Person Specification

Knowledge

Essential

• NVQ Level 3 or equivalent experience, skills and knowledge. Hold RSA/OCR Level 3 or possess equivalent experience/skills. Knowledge of hospital IT/Patient management systems i.e. WPAS Myrddin

Desirable

• Good knowledge of medical terminology European Computer Driving Licence (ECDL)

Experience

Essential

• Previous experience of working in a healthcare setting. Ability to use Microsoft Office applications. Working within clinical services in a busy office/clinical environment. Experience of working and using own initiative and as part of a team. Experience of dealing with the general public. Experience of databases.

Desirable

• Previous Medical Secretary experience

Skills

Essential

• Excellent communication and interpersonal skills. Computer literate e.g. Office software packages. Able to determine and manage priorities. Excellent customer care skills. Good IT skills. Clerical Skills.
• Welsh language speaking/listening at Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Canolfan Aderyn y Si

Gwaun Elai Medi Science Campus, Ely Valley Road

Llantrisant

CF72 8XL

United Kingdom

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Canolfan Aderyn y Si

Gwaun Elai Medi Science Campus, Ely Valley Road

Llantrisant

CF72 8XL

United Kingdom

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Job responsibilities

Knowledge

Essential

• NVQ Level 3 or equivalent experience, skills and knowledge. Hold RSA/OCR Level 3 or possess equivalent experience/skills. Knowledge of hospital IT/Patient management systems i.e. WPAS Myrddin

Desirable

• Good knowledge of medical terminology European Computer Driving Licence (ECDL)

Experience

Essential

• Previous experience of working in a healthcare setting. Ability to use Microsoft Office applications. Working within clinical services in a busy office/clinical environment. Experience of working and using own initiative and as part of a team. Experience of dealing with the general public. Experience of databases.

Desirable

• Previous Medical Secretary experience

Skills

Essential

• Excellent communication and interpersonal skills. Computer literate e.g. Office software packages. Able to determine and manage priorities. Excellent customer care skills. Good IT skills. Clerical Skills.
• Welsh language speaking/listening at Level 3 or above