Legal Services Officer

An opportunity has arisen for a Legal Services Officer to join the Health Board's Legal Services Team. This role is ideal for an organised and motivated individual with strong analytical, communication and problem-solving skills.

You will support the management of Clinical Negligence, Personal Injury, Redress and Inquest cases, ensuring compliance with Civil Procedure Rules, NHS Redress Regulations, coronial legislation and Health Board policies. Managing a defined caseload, you will investigate claims and inquests, obtain and review medical records, prepare case documentation and disclosures, and monitor progress to ensure deadlines are met.

Working closely with clinicians, legal representatives, Coroners, patients and families, you will coordinate information, identify appropriate witnesses and provide advice and guidance to staff on legal processes. You will attend meetings, support investigations, identify themes and learning, and escalate risks where appropriate.

We are looking for someone with excellent attention to detail, strong organisational skills and the ability to manage competing priorities. You should be able to work independently, use your initiative and handle sensitive information with professionalism and discretion.

This is an excellent opportunity to develop your career in a varied role that supports effective governance, learning and risk management across the Health Board.

Main duties of the job

The Legal Services Officer supports the effective management of Clinical Negligence, Personal Injury, Redress and Inquest cases on behalf of the Health Board. The post holder manages a defined caseload, ensuring compliance with Civil Procedure Rules, NHS Redress Regulations, Coronial legislation and Health Board policies

Key responsibilities include investigating claims and inquests, obtaining and analysing medical records, preparing documentation and disclosure, liaising with legal representatives, Coroners, clinicians, patients and families, and supporting the identification of appropriate witnesses. The post holder provides advice and support to staff, attends meetings, monitors case progress and escalates risks where necessary

The Legal Services Officer is responsible for maintaining accurate records on Datix, ensuring compliance with information governance requirements, GDPR and the Access to Health Records Act, and supporting timely reimbursement claims through the Welsh Risk Pool where appropriate. The post holder works collaboratively with internal and external stakeholders, providing professional, sensitive and effective communication while supporting the delivery of a high-quality legal services function.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,557 to £39,631 a year

per annum

Contract

Permanent

Working pattern

Full-time

Reference number

110-AC231-1026

Job locations

Ynysmeurig House

Navigation Park

Abercynon

CF45 4SN

United Kingdom

Job responsibilities

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

Job responsibilities

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent in law (CILEX Qualifications), or equivalent claims management, redress and inquest experience. Knowledge of -Civil Procedures Rules -Coronial Regulations -NHS Redress Regulations

Knowledge

Essential

• Meets all essential criteria as per attached job description/person specification

Desirable

• Understanding of the Health Service
• Root Cause Analysis Investigative processes

Experience

Essential

• Experience of working in Clinical Negligence / Personal Injury / Redress / Inquest
• Experience of working in a busy environment, working to tight timescales and deadlines.

Desirable

• Experience of working in Health Service
• Delivery of educational and training programmes to all levels of staff

Skills

Essential

• Investigative and inquisitive enquiry skills
• Interpersonal skills with an ability to communicate sensitive issues to clinical staff, patients and members of the public
• Ability to negotiate and deliver exceptional results through others (both within and particularly outside of own team)
• Demonstrable evidence of facilitating meetings with staff to determine the plan of action and identify the risks
• Ability to analyse sensitive information and draw out conclusions
• Excellent communication skills, written and verbal

Desirable

• Document drafting - Use of Microsoft email, Word and PowerPoint
• Knowledge of Courts and Litigation process
• Analytical ability

Skills

Essential

• Excellent interpersonal skills
• Patient Focussed
• Team worker
• Conscientious
• Compassionate
• Good Time Management

Desirable

• Friendly and flexible approach to work
• Welsh language speaking/listening skills at Level 3 or above

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent in law (CILEX Qualifications), or equivalent claims management, redress and inquest experience. Knowledge of -Civil Procedures Rules -Coronial Regulations -NHS Redress Regulations

Knowledge

Essential

• Meets all essential criteria as per attached job description/person specification

Desirable

• Understanding of the Health Service
• Root Cause Analysis Investigative processes

Experience

Essential

• Experience of working in Clinical Negligence / Personal Injury / Redress / Inquest
• Experience of working in a busy environment, working to tight timescales and deadlines.

Desirable

• Experience of working in Health Service
• Delivery of educational and training programmes to all levels of staff

Skills

Essential

• Investigative and inquisitive enquiry skills
• Interpersonal skills with an ability to communicate sensitive issues to clinical staff, patients and members of the public
• Ability to negotiate and deliver exceptional results through others (both within and particularly outside of own team)
• Demonstrable evidence of facilitating meetings with staff to determine the plan of action and identify the risks
• Ability to analyse sensitive information and draw out conclusions
• Excellent communication skills, written and verbal

Desirable

• Document drafting - Use of Microsoft email, Word and PowerPoint
• Knowledge of Courts and Litigation process
• Analytical ability

Skills

Essential

• Excellent interpersonal skills
• Patient Focussed
• Team worker
• Conscientious
• Compassionate
• Good Time Management

Desirable

• Friendly and flexible approach to work
• Welsh language speaking/listening skills at Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Ynysmeurig House

Navigation Park

Abercynon

CF45 4SN

United Kingdom

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Ynysmeurig House

Navigation Park

Abercynon

CF45 4SN

United Kingdom

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Job responsibilities

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

Qualifications

Essential

• Educated to degree level or equivalent in law (CILEX Qualifications), or equivalent claims management, redress and inquest experience. Knowledge of -Civil Procedures Rules -Coronial Regulations -NHS Redress Regulations

Knowledge

Essential

• Meets all essential criteria as per attached job description/person specification

Desirable

• Understanding of the Health Service
• Root Cause Analysis Investigative processes

Experience

Essential

• Experience of working in Clinical Negligence / Personal Injury / Redress / Inquest
• Experience of working in a busy environment, working to tight timescales and deadlines.

Desirable

• Experience of working in Health Service
• Delivery of educational and training programmes to all levels of staff

Skills

Essential

• Investigative and inquisitive enquiry skills
• Interpersonal skills with an ability to communicate sensitive issues to clinical staff, patients and members of the public
• Ability to negotiate and deliver exceptional results through others (both within and particularly outside of own team)
• Demonstrable evidence of facilitating meetings with staff to determine the plan of action and identify the risks
• Ability to analyse sensitive information and draw out conclusions
• Excellent communication skills, written and verbal

Desirable

• Document drafting - Use of Microsoft email, Word and PowerPoint
• Knowledge of Courts and Litigation process
• Analytical ability

Skills

Essential

• Excellent interpersonal skills
• Patient Focussed
• Team worker
• Conscientious
• Compassionate
• Good Time Management

Desirable

• Friendly and flexible approach to work
• Welsh language speaking/listening skills at Level 3 or above