Divisional Assistant Service Manager

Post holder will be working under the guidance of the Service Manager, assisting with day to day management of the service. The role covers a wide range of duties such as analysing capacity to dealing with a patient complaint. Manage and troubleshoot any service gaps that occur at short notice and assist in the planning of capacity. This role will require good relationship management and maintaining a strong team work ethic within the service. Post holder may also be required to assist in any change management processes set by trust or more locally by the Service Manager or General Manager

Main duties of the job

• Manage personal workload to meet corporate and service deadlines, prioritising urgent and important tasks effectively.
• Supervise and support staff, delegating responsibilities appropriately and ensuring competence and accountability.
• Organise and lead staff briefings and meetings as required.
• Support senior managers with capacity and demand planning to ensure efficient service delivery.
• Promote collaborative working across clinical and non-clinical teams, fostering strong relationships with internal and external stakeholders.
• Contribute to the Division's objectives by supporting a shared vision and encouraging staff engagement and involvement in service improvement.
• Develop effective partnerships with clinicians, managers and multidisciplinary teams to support service planning, delivery and development.
• Identify service improvements and implement change initiatives in partnership with the Service Manager.
• Apply a proactive problem-solving approach to address operational challenges and improve service efficiency.
• Produce, monitor and report on Key Performance Indicators (KPIs), including RTT and Patient Tracking Lists (PTL), attending relevant meetings as required.
• Analyse performance data and outcome measures against 18-week referral-to-treatment pathways to support service improvement and performance targets.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£45,953 to £54,254 a year

PA

Contract

Permanent

Working pattern

Full-time

Reference number

337-NP-1035DG

Job locations

Northwick Park Hospital

Watford Road

Harrow

HA1 3UJ

United Kingdom

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Previous NHS experience

Essential

• Previous NHS experience

Desirable

• Previous NHS experience

experience using NHS clinical systems

Essential

• experience using NHS clinical systems

Desirable

• experience using NHS clinical systems

Person Specification

Previous NHS experience

Essential

• Previous NHS experience

Desirable

• Previous NHS experience

experience using NHS clinical systems

Essential

• experience using NHS clinical systems

Desirable

• experience using NHS clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Northwick Park Hospital

Watford Road

Harrow

HA1 3UJ

United Kingdom

Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Northwick Park Hospital

Watford Road

Harrow

HA1 3UJ

United Kingdom

Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Previous NHS experience

Essential

• Previous NHS experience

Desirable

• Previous NHS experience

experience using NHS clinical systems

Essential

• experience using NHS clinical systems

Desirable

• experience using NHS clinical systems