Clinical Outcome Secretary

We are looking to recruit

a part-time Clinical Outcome Secretary for our Dermatology and Integrated

Musculoskeletal Service (SIMS) administrative team based at Bunny Hill Primary

Care Centre and Southwick Health Centre.

The Community Dermatology

team offers a high-quality dermatology and minor surgery service and treats all

our patients and provide education and psychological support to encourage

self-care for patients suffering from chronic skin problems. SIMS are a multidisciplinary team of specialist Physiotherapists, GPs

and Consultants with expertise in Musculoskeletal conditions affecting

mobility, function and well-being who work in partnership with patients and

other health professionals on treatment goals that are centred on patient

needs.

The Clinical Outcome

Secretary supports provides an essential administrative function, whilst

interfacing with clinical and administrative staff, patients and the public. The service is fast paced, and you would be

expected to carry out a variety of administrative tasks.

Candidates must be able to

demonstrate they can communicate effectively with people at all levels by

telephone and in person. Excellent organisational skills and time management

are also essential. The ability to analyse data and prioritise workload is desirable.

Excellent keyboard skills

and a working knowledge of software packages is essential.

Main duties of the job

Input of accurate

identified patient data into electronic health Record and patient database

systems such as medisec, meditech and EMIS in real time in order to support

local performance reporting processes which may be required at national as well

as local level

Communicate with

all appropriate staff groups and agencies as part of the service requirements

in an effective and professional manner.

Provide

secretarial/admin support within the Clinic on the Day standards

To effectively

deal with telephone enquiries relaying information to team.

Work closely with

the Personal Medical Secretary and the Scheduling Manager, highlighting any

patient pathway queries to the Personal Medical Secretary/Scheduling Manager as

needed.

Support other

colleagues across the Division to ensure Clinic on the day standard is met.

The post will work between

the hours of Monday- Friday 08.00am- 5.00pm.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI,

and it poses a risk to the integrity of your individual recruitment process, we

may withdraw your application at any stage of the process.

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

PRO RATA AS PART TIME

Contract

Permanent

Working pattern

Part-time

Reference number

C9155-CMAC-1026-32

Job locations

Southwick Health Centre

The Green

Southwick

SUNDERLAND

SR5 2LT

United Kingdom

Bunnyhill Primary Care Centre

Hylton Lane

Sunderland

SR5 4BW

United Kingdom

Job responsibilities

20 Hours Per Week

As Clinical Outcome Secretary you will be expected to deliver the full Clinic on the Day process for

the Division of Community, as part of a team of General Medical Secretaries, including taking

responsibility for:

Clinic letter typed and given to the patient

Clinic letter uploaded into Medisec and copy sent to the GP as needed.

Negotiating appointments with patients in clinic where appropriate <6 weeks

Booking appointments where appropriate <6 weeks

Negotiating any radiology investigation date/time and communicating to patient

Negotiating any diagnostic investigation date/time and communicating to patient

Validating the patients pathway in real time

Completing all tasks (Cashing up) clinics in real time including booking out and outcomes

To liaise with the Personal Medical Secretary and Scheduling Manager regarding the patients

pathway and appointments and any instructions/outcomes from the clinic.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Job responsibilities

20 Hours Per Week

As Clinical Outcome Secretary you will be expected to deliver the full Clinic on the Day process for

the Division of Community, as part of a team of General Medical Secretaries, including taking

responsibility for:

Clinic letter typed and given to the patient

Clinic letter uploaded into Medisec and copy sent to the GP as needed.

Negotiating appointments with patients in clinic where appropriate <6 weeks

Booking appointments where appropriate <6 weeks

Negotiating any radiology investigation date/time and communicating to patient

Negotiating any diagnostic investigation date/time and communicating to patient

Validating the patients pathway in real time

Completing all tasks (Cashing up) clinics in real time including booking out and outcomes

To liaise with the Personal Medical Secretary and Scheduling Manager regarding the patients

pathway and appointments and any instructions/outcomes from the clinic.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Person Specification

Experience

Essential

• Working in a busy office environment
• Communicating with people at all levels
• IT systems, software packages

Desirable

• Previous NHS experience
• Previous medical administration experience
• Using Meditech/Emis System
• Previous patient pathway experience

Qualifications

Essential

• Basic Numeracy & Literacy Skills to Level 1 or equivalent
• English GCSE (or equivalent)
• NVQ Level 3/ RSAIII Typewriting / Word processing or
• equivalent experience

Skills and Knowledge

Essential

• IT Expertise
• Communication skills
• Organisational skills
• Able to work under pressure
• To meet deadlines and prioritise workload
• Approachable
• Flexible approach to work/willing to cover absences at
• short notice

Desirable

• Knowledge of medical terminology
• Knowledge of data protection & IM&T Security
• Knowledge of the role of the medical secretary.

Physical skills

Essential

• Advanced Keyboard skills
• The post holder must be able to meet the travel requirements of the role

Person Specification

Experience

Essential

• Working in a busy office environment
• Communicating with people at all levels
• IT systems, software packages

Desirable

• Previous NHS experience
• Previous medical administration experience
• Using Meditech/Emis System
• Previous patient pathway experience

Qualifications

Essential

• Basic Numeracy & Literacy Skills to Level 1 or equivalent
• English GCSE (or equivalent)
• NVQ Level 3/ RSAIII Typewriting / Word processing or
• equivalent experience

Skills and Knowledge

Essential

• IT Expertise
• Communication skills
• Organisational skills
• Able to work under pressure
• To meet deadlines and prioritise workload
• Approachable
• Flexible approach to work/willing to cover absences at
• short notice

Desirable

• Knowledge of medical terminology
• Knowledge of data protection & IM&T Security
• Knowledge of the role of the medical secretary.

Physical skills

Essential

• Advanced Keyboard skills
• The post holder must be able to meet the travel requirements of the role

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Southwick Health Centre

The Green

Southwick

SUNDERLAND

SR5 2LT

United Kingdom

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Southwick Health Centre

The Green

Southwick

SUNDERLAND

SR5 2LT

United Kingdom

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

Job responsibilities

20 Hours Per Week

As Clinical Outcome Secretary you will be expected to deliver the full Clinic on the Day process for

the Division of Community, as part of a team of General Medical Secretaries, including taking

responsibility for:

Clinic letter typed and given to the patient

Clinic letter uploaded into Medisec and copy sent to the GP as needed.

Negotiating appointments with patients in clinic where appropriate <6 weeks

Booking appointments where appropriate <6 weeks

Negotiating any radiology investigation date/time and communicating to patient

Negotiating any diagnostic investigation date/time and communicating to patient

Validating the patients pathway in real time

Completing all tasks (Cashing up) clinics in real time including booking out and outcomes

To liaise with the Personal Medical Secretary and Scheduling Manager regarding the patients

pathway and appointments and any instructions/outcomes from the clinic.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Experience

Essential

• Working in a busy office environment
• Communicating with people at all levels
• IT systems, software packages

Desirable

• Previous NHS experience
• Previous medical administration experience
• Using Meditech/Emis System
• Previous patient pathway experience

Qualifications

Essential

• Basic Numeracy & Literacy Skills to Level 1 or equivalent
• English GCSE (or equivalent)
• NVQ Level 3/ RSAIII Typewriting / Word processing or
• equivalent experience

Skills and Knowledge

Essential

• IT Expertise
• Communication skills
• Organisational skills
• Able to work under pressure
• To meet deadlines and prioritise workload
• Approachable
• Flexible approach to work/willing to cover absences at
• short notice

Desirable

• Knowledge of medical terminology
• Knowledge of data protection & IM&T Security
• Knowledge of the role of the medical secretary.

Physical skills

Essential

• Advanced Keyboard skills
• The post holder must be able to meet the travel requirements of the role