Medical Secretary

The Medical Secretary provides a comprehensive, efficient and high-quality secretarial and administrative service to clinical teams and speciality services. The post holder acts as a key point of contact for patients, relatives, carers, GPs and multidisciplinary teams, ensuring effective communication and the timely production of accurate clinical correspondence. The role supports the effective management of patient pathways, including Referral to Treatment (RTT) standards, partial booking waiting list administration, results tracking and clinic outcomes. The post holder is responsible for maintaining accurate patient records, prioritising workload to meet service demands, contributing to the delivery of a responsive and patient-focused service. Working independently and as part of a wider administrative team, the post holder will demonstrate excellent organisational, communication and customer service skills whilst maintaining confidentiality, supporting continuous improvement and always upholding the Trust's values.

This is a fix term for 9 months and would be good as a secondment and development role within the NHS

Interviews to take place on Monday 26th October

Main duties of the job

• To support the Senior Medical Secretaries on a day-to-day basis with admin, typing of letters and overseeing of basic tasks
• To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
• To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

pa

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

387-WD8254-CCC

Job locations

Weston General Hospital

Grange Road

Weston-super-Mare

BS23 2AX

United Kingdom

Job responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Job responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person Specification

Educations and Qualifications

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience

Desirable

• Audio typing or medical secretary qualification
• Proofreading qualification or evidence of advanced keyboard skills

Knowledge Skills and Abilities

Essential

• Excellent verbal and written communication skills
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to handle difficult conversations professionally and sensitively
• Strong organisational and prioritisation skills
• Proficient IT skills, including Microsoft Office packages
• Ability to work accurately under pressure and meet deadlines
• Attention to detail

Desirable

• Understanding of RTT pathways and NHS performance targets
• Knowledge of NHS systems and processes
• Understanding of medical terminology

Experience

Essential

• Previous admin or secretarial role
• Experience dealing with members of the public by telephone and in person

Desirable

• Previous NHS experience
• Experience of clinical correspondence or digital dictation systems
• Experience supporting patient pathways and waiting list management

Personal qualities

Essential

• Professional and patient-focused approach
• Ability to work independently and as part of a team
• Flexible and adaptable approach to work
• Commitment to confidentiality and data security
• Demonstrates Trust values

Person Specification

Educations and Qualifications

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience

Desirable

• Audio typing or medical secretary qualification
• Proofreading qualification or evidence of advanced keyboard skills

Knowledge Skills and Abilities

Essential

• Excellent verbal and written communication skills
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to handle difficult conversations professionally and sensitively
• Strong organisational and prioritisation skills
• Proficient IT skills, including Microsoft Office packages
• Ability to work accurately under pressure and meet deadlines
• Attention to detail

Desirable

• Understanding of RTT pathways and NHS performance targets
• Knowledge of NHS systems and processes
• Understanding of medical terminology

Experience

Essential

• Previous admin or secretarial role
• Experience dealing with members of the public by telephone and in person

Desirable

• Previous NHS experience
• Experience of clinical correspondence or digital dictation systems
• Experience supporting patient pathways and waiting list management

Personal qualities

Essential

• Professional and patient-focused approach
• Ability to work independently and as part of a team
• Flexible and adaptable approach to work
• Commitment to confidentiality and data security
• Demonstrates Trust values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Weston General Hospital

Grange Road

Weston-super-Mare

BS23 2AX

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Weston General Hospital

Grange Road

Weston-super-Mare

BS23 2AX

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Educations and Qualifications

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience

Desirable

• Audio typing or medical secretary qualification
• Proofreading qualification or evidence of advanced keyboard skills

Knowledge Skills and Abilities

Essential

• Excellent verbal and written communication skills
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to handle difficult conversations professionally and sensitively
• Strong organisational and prioritisation skills
• Proficient IT skills, including Microsoft Office packages
• Ability to work accurately under pressure and meet deadlines
• Attention to detail

Desirable

• Understanding of RTT pathways and NHS performance targets
• Knowledge of NHS systems and processes
• Understanding of medical terminology

Experience

Essential

• Previous admin or secretarial role
• Experience dealing with members of the public by telephone and in person

Desirable

• Previous NHS experience
• Experience of clinical correspondence or digital dictation systems
• Experience supporting patient pathways and waiting list management

Personal qualities

Essential

• Professional and patient-focused approach
• Ability to work independently and as part of a team
• Flexible and adaptable approach to work
• Commitment to confidentiality and data security
• Demonstrates Trust values