Senior Medical Secreatry

We are pleased to offer an internal opportunity for a Band 4 Senior Medical Secretary role within the Dermatology team based at Bristol Royal Infirmary. This role is ideal for a current Band 3 ready to take the next step, or a Band 4 looking for a new challenge. The role is a fixed term position, working 37.5 hours per week with these hours to be worked across 5 days (Monday to Friday).

You will be joining a busy, friendly team where your organisational skills and calm approach will be highly valued. You will work closely with an experienced secretary as well as the wider team, providing high quality administrative support service.

We are looking for someone with strong Microsoft Office 365 skills, good typing and proofreading abilities and a professional and friendly telephone manner. You will be communicating with patients, families and healthcare professionals so great interpersonal skills are key.

We offer a mix of home and office working, along with a flexitime arrangement to support your work-life balance. Please submit an application if this sounds like the right next step for you.

Main duties of the job

Communication:

• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
• Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversations.
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Organising and Planning:

• Checking and sorting investigation reports and passing information on to clinical team as required
• Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
• Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Details

Date posted

12 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

387-M8409-LMH

Job locations

Bristol

Upper Maudlin Street

Bristol

BS2 8HW

United Kingdom

Job responsibilities

Person specification Knowledge, Skills and Abilities Essential criteria

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently, managing own workload, whilst providing supervision and support to others
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to adapt to use new computer packages and programmes
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail
• Ability to deal with non-routine issues on own initiative

Experience Essential criteria

• Clerical/administrative experience/Secretarial
• Understanding of specialist medical terminology
• Experience of dealing with the public, both on the telephone and in person
• Knowledge of NHS policies and/or procedures

Desirable criteria

• Previous NHS experience

Education and Qualifications Essential criteria

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Qualified in word processing or audio typing (or equivalent)
• Business and Administration Level 3 NVQ or equivalent experience

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Job responsibilities

Person specification Knowledge, Skills and Abilities Essential criteria

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently, managing own workload, whilst providing supervision and support to others
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to adapt to use new computer packages and programmes
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail
• Ability to deal with non-routine issues on own initiative

Experience Essential criteria

• Clerical/administrative experience/Secretarial
• Understanding of specialist medical terminology
• Experience of dealing with the public, both on the telephone and in person
• Knowledge of NHS policies and/or procedures

Desirable criteria

• Previous NHS experience

Education and Qualifications Essential criteria

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Qualified in word processing or audio typing (or equivalent)
• Business and Administration Level 3 NVQ or equivalent experience

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Person Specification

Education and Qualification

Essential

• Educated to GCSE grade C or above (or equivalent) in English language and Maths
• Business and Administration Level 2 NVQ or equivalent experience

Desirable

• Qualified in word processing or audio typing (or equivalent)

Knowledge, Skills and Abilities

Essential

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and autonomously, managing own workload, whilst providing supervision and support to others
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to adapt to use new computer packages and programmes
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail
• ability to deal with non-routine issues on own initiative

Experience

Essential

• Clerical/administrative experience/secretarial
• Previous NHS experience
• Experience of deadling with public, both on telephone and in person

Desirable

• Understanding of medical terminology
• Knowledge of NHS Policies and Procedures

Person Specification

Education and Qualification

Essential

• Educated to GCSE grade C or above (or equivalent) in English language and Maths
• Business and Administration Level 2 NVQ or equivalent experience

Desirable

• Qualified in word processing or audio typing (or equivalent)

Knowledge, Skills and Abilities

Essential

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and autonomously, managing own workload, whilst providing supervision and support to others
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to adapt to use new computer packages and programmes
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail
• ability to deal with non-routine issues on own initiative

Experience

Essential

• Clerical/administrative experience/secretarial
• Previous NHS experience
• Experience of deadling with public, both on telephone and in person

Desirable

• Understanding of medical terminology
• Knowledge of NHS Policies and Procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol

Upper Maudlin Street

Bristol

BS2 8HW

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol

Upper Maudlin Street

Bristol

BS2 8HW

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job responsibilities

Person specification Knowledge, Skills and Abilities Essential criteria

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently, managing own workload, whilst providing supervision and support to others
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to adapt to use new computer packages and programmes
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail
• Ability to deal with non-routine issues on own initiative

Experience Essential criteria

• Clerical/administrative experience/Secretarial
• Understanding of specialist medical terminology
• Experience of dealing with the public, both on the telephone and in person
• Knowledge of NHS policies and/or procedures

Desirable criteria

• Previous NHS experience

Education and Qualifications Essential criteria

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Qualified in word processing or audio typing (or equivalent)
• Business and Administration Level 3 NVQ or equivalent experience

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Education and Qualification

Essential

• Educated to GCSE grade C or above (or equivalent) in English language and Maths
• Business and Administration Level 2 NVQ or equivalent experience

Desirable

• Qualified in word processing or audio typing (or equivalent)

Knowledge, Skills and Abilities

Essential

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and autonomously, managing own workload, whilst providing supervision and support to others
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to adapt to use new computer packages and programmes
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail
• ability to deal with non-routine issues on own initiative

Experience

Essential

• Clerical/administrative experience/secretarial
• Previous NHS experience
• Experience of deadling with public, both on telephone and in person

Desirable

• Understanding of medical terminology
• Knowledge of NHS Policies and Procedures