REF - Ba37 Patient Services Coordinator Apprentice AT DRS Ansari, Carradus and Farndell

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Positively promote the practice to ensure a consistent growth in patient list size
• Provide general administrative assistance to the practice team

What you will do

• To gain a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Sorting and distributing incoming mail, ensuring individual correspondence is dealt with i.e. reports etc.
• Filing letters, notes / forms / results and maintaining patient records manually and electronically
• Processing online blood test forms
• Opening and distributing post
• Dealing appropriately with outgoing mail
• Patient contact using telephone / email and text message

After the apprenticeship

• Possibility for further progression in NVQ's

Skills

• Communication skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working

Qualifications

• Essential: GCSE, GCSE English (grade A*-C/Grade 9-4 Equivalent)
• Essential: GCSE, GCSE Maths (grade A*-C/Grade 9-4 equivalent)

Things to consider

• In order to progress your application, we will require you to complete additional paperwork and complete a Century assessment
• The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy
• Please check your junk mail whilst the vacancy is open

About the employer

• Busy GP practice part of Preston & South Ribble Primary Care Network with extensive healthcare team serving local community healthcare services

Patient list size not exceeding 10,500 patients

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: RUNSHAW COLLEGE
• Expected duration: 1 Year 6 Months
• Hours: 37 hours a week. Working week: Monday 7.30am - 4.00pm. Tuesday 7.30am - 1.00pm. Wednesday, 8.00am - 5.00pm. Thursday, off the job and portfolio day and will be in the practice for 6 hours, 7.30am – 1.00pm. Friday, 8.00am - 6.30pm.
• Start date: 1 December 2026
• Positions available: 1
• Wage: £15,392 to £24,454.04 a year