Clinician Relations and Standards Manager

Clinician Relations & Standards Manager

We're looking for a highly credible and commercially minded Clinician Relations & Standards Manager to join our growing team.

This is a unique role that sits at the intersection of workforce management, clinician engagement, governance and operational improvement. Working closely with our stakeholders and self-employed clinicians across the business, you'll play a key role in maintaining high standards across our self-employed clinician workforce, managing complex cases and helping to continuously improve the processes, frameworks and controls that support our services.

This is an opportunity to play a pivotal role in an evolving area of the business. You'll have the chance to influence how clinician standards are managed, shape best practice and contribute to the ongoing development of a high-quality clinician workforce.

You'll be someone who enjoys building strong relationships, navigating sensitive situations and driving improvements through a pragmatic, solutions-focused approach.

This primarily home-based role requires occasional travel to our head office in London for meetings and team collaboration.

Key Responsibilities:

• Act as the first escalation point for clinician standards, conduct and relationship matters.
• Manage complex investigations, complaints, disputes and escalations, making evidence-based recommendations.
• Monitor clinician performance, professionalism, contractual compliance and workforce risks.
• Support the development and implementation of policies, SOPs and governance frameworks.
• Analyse workforce data, identify trends and provide insight to support decision-making.
• Maintain accurate records, reporting and audit-ready documentation.
• Partner with operational, clinical and people teams to ensure consistent workforce standards.
• Gather clinician feedback and recommend improvements to enhance engagement and retention.
• Drive continuous improvement across clinician relations, governance and workforce management processes.
• Support KPI monitoring and performance improvement activities.

Requirements:

We're looking for someone who combines strong relationship management skills with operational rigour and sound judgement.

You'll ideally bring:

• Experience managing complex people, conduct, capability or workforce-related matters.
• Experience working with contractor, self-employed or clinician populations.
• A strong understanding of governance, compliance and risk management.
• Experience handling investigations, complaints and escalated casework.
• The ability to build credibility with a wide range of stakeholders and manage sensitive conversations professionally.
• Strong analytical skills and confidence interpreting data and identifying trends.
• Experience developing or improving processes, controls and ways of working.
• A proactive, organised and solutions-focused approach.
• Experience within a regulated environment would be advantageous.

Remuneration and Benefits:

• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Healthcare Cash Plan
• Benefits Platform
• Life Assurance
• Discount Vouchers
• Flexible working opportunities to suit your personal needs
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP) Employer:

DBS Check Requirement:

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.