Clerical Worker Bank

We are seeking a reliable and organised Bank Administrator to provide flexible administrative and clerical support to the Winter Pressures Lead and Incident Coordination Centre during periods of increased operational pressure. Working as part of the Temporary Staffing Team, you will help the service run efficiently by managing routine communications, maintaining accurate records and trackers, arranging meetings, preparing documents and supporting day-to-day office requirements. This is a varied role in a fast-paced environment, requiring excellent organisation, attention to detail, clear communication and the ability to adapt as priorities change. You will work collaboratively with clinical and non-clinical colleagues while demonstrating the Trust's values of Caring, Safe and Respectful.

Main duties of the job

Provide efficient administrative and clerical support to the Winter Pressures Lead and Incident Coordination Centre.

Monitor shared inboxes and calendars, respond to routine enquiries and escalate urgent, sensitive or complex matters appropriately.

Arrange meetings, coordinate diaries and rooms or Microsoft Teams links, and prepare and circulate agendas and supporting papers.

Take routine meeting notes or minutes when required and maintain accurate action trackers, rotas, contact lists, attendance records and shared folders.

Input, update, collate and retrieve information using Microsoft Office, Teams, SharePoint and relevant Trust systems.

Support routine reports, returns and situation updates, distribute approved information and follow up allocated actions within agreed timescales.

Undertake general office duties, including correspondence, document preparation, filing, scanning, printing and secure handling of confidential information.

Help maintain an organised and well-equipped ICC work area, including stationery, meeting resources and routine administrative displays.

Provide clear end-of-shift handovers and highlight outstanding actions, deadlines, risks or unresolved issues.

Work flexibly and professionally with colleagues and external partners, following Trust policies, local procedures and information governance requirements.

About us

1. Comply with all Trust policies, procedures and local operating instructions, including requirements for confidentiality, information governance, data protection, records management, health and safety, equality and diversity, safeguarding and infection prevention and control.

2. Access, use, store and share information only where there is a legitimate business need and in accordance with authorised procedures.

3. Maintain the security of Trust equipment, systems, records and working areas, reporting any loss, breach, fault or concern through the appropriate route.

4. Work within the limits of the role and follow the operational direction of the Winter Pressures Lead, placement supervisor or nominated manager.

5. Attend team or departmental meetings when required and contribute relevant administrative updates.

6. Support business continuity and system-wide working across Blackpool Teaching Hospitals and the Lancashire and South Cumbria NHS system, where appropriate to the role.

7. Use resources responsibly, minimise waste and support the Trust's sustainability and Net Zero commitments.

8. Undertake other administrative and clerical duties that are consistent with the band and purpose of the post, as directed by the appropriate manager.

9. This job description is intended as a guide and may be reviewed, in consultation with the post holder, to reflect changing service requirements and Winter Pressures arrangements.

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

zero hours

Contract

Bank

Working pattern

Full-time

Reference number

382-Bank39-26

Job locations

Blackpool Victoria Hospital

Whinney Heys Road

Blackpool

FY3 8NR

United Kingdom

Job responsibilities

Please see job description and person specification for full details of the responsibilities of this post

Job responsibilities

Please see job description and person specification for full details of the responsibilities of this post

Person Specification

Good level of basic education

Essential

• Good level of basic education to include GCSE maths and English or evidence of administrative knowledge and skills equivalent to level of qualification

Experience and Knowledge

Essential

• Previous clerical experience
• Proven experience in delivering a range of administration tasks to a high standard
• Experience of working with the public /in a customer care environment
• Experience of working in a team
• Experience of the delivery of objectives within a constantly changing environment

Skills and Ability

Essential

• Utilising IT data collection formats and databases to produce reports for management information
• Ability to act on own initiative within policies and procedures, referring to manager as required
• Basic Microsoft Office including Word, Excel, Outlook and PowerPoint
• Keyboard skills for the regular use of computer systems
• Good interpersonal and communication skills with experience of dealing with people at a variety of levels
• Good organisational skills- able to deliver agreed objectives within an agreed timeframe
• Problem solving skills
• Excellent attention to detail

IT System knowledge

Essential

• Basic Microsoft Office including Word, Excel, Outlook, PowerPoint & CoPilot

Desirable

• Basic Microsoft Office including Word, Excel, Outlook, PowerPoint & CoPilot

Person Specification

Good level of basic education

Essential

• Good level of basic education to include GCSE maths and English or evidence of administrative knowledge and skills equivalent to level of qualification

Experience and Knowledge

Essential

• Previous clerical experience
• Proven experience in delivering a range of administration tasks to a high standard
• Experience of working with the public /in a customer care environment
• Experience of working in a team
• Experience of the delivery of objectives within a constantly changing environment

Skills and Ability

Essential

• Utilising IT data collection formats and databases to produce reports for management information
• Ability to act on own initiative within policies and procedures, referring to manager as required
• Basic Microsoft Office including Word, Excel, Outlook and PowerPoint
• Keyboard skills for the regular use of computer systems
• Good interpersonal and communication skills with experience of dealing with people at a variety of levels
• Good organisational skills- able to deliver agreed objectives within an agreed timeframe
• Problem solving skills
• Excellent attention to detail

IT System knowledge

Essential

• Basic Microsoft Office including Word, Excel, Outlook, PowerPoint & CoPilot

Desirable

• Basic Microsoft Office including Word, Excel, Outlook, PowerPoint & CoPilot

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Blackpool Teaching Hospitals NHS Foundation Trust

Address

Blackpool Victoria Hospital

Whinney Heys Road

Blackpool

FY3 8NR

United Kingdom

Employer's website

https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Blackpool Teaching Hospitals NHS Foundation Trust

Address

Blackpool Victoria Hospital

Whinney Heys Road

Blackpool

FY3 8NR

United Kingdom

Employer's website

https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)

Job responsibilities

Please see job description and person specification for full details of the responsibilities of this post

Good level of basic education

Essential

• Good level of basic education to include GCSE maths and English or evidence of administrative knowledge and skills equivalent to level of qualification

Experience and Knowledge

Essential

• Previous clerical experience
• Proven experience in delivering a range of administration tasks to a high standard
• Experience of working with the public /in a customer care environment
• Experience of working in a team
• Experience of the delivery of objectives within a constantly changing environment

Skills and Ability

Essential

• Utilising IT data collection formats and databases to produce reports for management information
• Ability to act on own initiative within policies and procedures, referring to manager as required
• Basic Microsoft Office including Word, Excel, Outlook and PowerPoint
• Keyboard skills for the regular use of computer systems
• Good interpersonal and communication skills with experience of dealing with people at a variety of levels
• Good organisational skills- able to deliver agreed objectives within an agreed timeframe
• Problem solving skills
• Excellent attention to detail

IT System knowledge

Essential

• Basic Microsoft Office including Word, Excel, Outlook, PowerPoint & CoPilot

Desirable

• Basic Microsoft Office including Word, Excel, Outlook, PowerPoint & CoPilot