Team Administrator

The Hope and Resilience Hub is looking for a dedicated Team Administrator to join our friendly and supportive team. This is an important role at the heart of the service, providing high-quality administrative support and helping the team to deliver a positive, recovery-focused experience for the people we support.

The Hope and Resilience Hub is a recovery-focused service based within the Trusts Acute Mental Health Pathway. It supports people following an episode of acute mental illness, with a strong emphasis on recovery, developing skills and confidence, meaningful activity and supporting individuals to transition sagely back into their homes and communities.

As a Team Administrator, you will be one of the key points of contact to ensure the Hub runs smoothly on a day-to day basis, using your excellent organisational skills coordinate information, appointments, meetings and other essential administrative processes.

You will have the opportunity to build positive relationships with colleagues, contribute to the effective running of the Hub and play an important role in supporting a service that promotes hope, recovery and independence. We are looking for someone who is professional, compassionate and reliable, with excellent communication and organisational skills. You will be able to manage competing priorities, work confidently as part of a team and use your initiative to ensure that tasks are completed efficiently and accurately.

Main duties of the job

As a Team Administrator, you will:

• Provide efficient and responsive administrative support to the Hope and Resilience Hub and its multidisciplinary team.
• Manage telephone calls, emails and correspondence, ensuring information is communicated appropriately and in a timely manner.
• Coordinate appointments, meetings, diaries and other service activities.
• Maintain accurate and up-to-date electronic records and databases in line with Trust policies and information governance requirements.
• Prepare documents, reports, agendas and other information required by the team.
• Take and distribute meeting minutes and maintain appropriate action logs.
• Monitor and maintain administrative systems, identifying and escalating any issues where appropriate.
• Provide administrative support for audits, service improvement projects and other team initiatives.
• Work collaboratively with colleagues across the Trust and with external agencies.
• Handle sensitive and confidential information with professionalism, discretion and respect.
• Support the day-to-day organisation of the Hub, helping to create an efficient, welcoming and positive environment for service users, carers and staff.

About us

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

Benefits include:

• Commitment to flexible working where this is possible

• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service

• Yearly appraisal and commitment to ongoing training

• Generous NHS pension scheme

• Good maternity, paternity and adoption benefits

• Health service discounts and online benefits

• Incremental pay progression

• Free confidential employee assistance programme 24/7

• Access to our LGBT+ network, BAME Network and Christian Network

• Health and wellbeing opportunities

• Structured learning and development opportunities

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

383-ACA-7877-26

Job locations

Radbourne Unit and Carsington Unit (Cross Site Working)

Uttoxeter New Road

Derby

DE22 3WQ

United Kingdom

Job responsibilities

Please see attached and review the Job Description and Person Specification for further details and information.

Job responsibilities

Please see attached and review the Job Description and Person Specification for further details and information.

Person Specification

Education

Essential

• Typing RSA / OCR Level II or equivalent Typing qualification / demonstrable experience.
• English Language GCSE grade 4 or equivalent qualification

Desirable

• ECDL or equivalent IT qualification / demonstrable experience.

Skills

Essential

• Excellent written and verbal communication skills
• Excellent Organisational Skills
• Ability to prioritise and work to the required standards within defined time limits
• Ability to work as part of a team
• Good standard of spelling and grammatical accuracy

Knowledge/Experience

Essential

• Experience of using Microsoft computer packages
• Previous Clerical / Administration experience
• Excellent Customer Care skills
• Experience of dealing with telephone enquiries

Person Specification

Education

Essential

• Typing RSA / OCR Level II or equivalent Typing qualification / demonstrable experience.
• English Language GCSE grade 4 or equivalent qualification

Desirable

• ECDL or equivalent IT qualification / demonstrable experience.

Skills

Essential

• Excellent written and verbal communication skills
• Excellent Organisational Skills
• Ability to prioritise and work to the required standards within defined time limits
• Ability to work as part of a team
• Good standard of spelling and grammatical accuracy

Knowledge/Experience

Essential

• Experience of using Microsoft computer packages
• Previous Clerical / Administration experience
• Excellent Customer Care skills
• Experience of dealing with telephone enquiries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Healthcare NHS Foundation Trust

Address

Radbourne Unit and Carsington Unit (Cross Site Working)

Uttoxeter New Road

Derby

DE22 3WQ

United Kingdom

Employer's website

http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Derbyshire Healthcare NHS Foundation Trust

Address

Radbourne Unit and Carsington Unit (Cross Site Working)

Uttoxeter New Road

Derby

DE22 3WQ

United Kingdom

Employer's website

http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

Job responsibilities

Please see attached and review the Job Description and Person Specification for further details and information.

Education

Essential

• Typing RSA / OCR Level II or equivalent Typing qualification / demonstrable experience.
• English Language GCSE grade 4 or equivalent qualification

Desirable

• ECDL or equivalent IT qualification / demonstrable experience.

Skills

Essential

• Excellent written and verbal communication skills
• Excellent Organisational Skills
• Ability to prioritise and work to the required standards within defined time limits
• Ability to work as part of a team
• Good standard of spelling and grammatical accuracy

Knowledge/Experience

Essential

• Experience of using Microsoft computer packages
• Previous Clerical / Administration experience
• Excellent Customer Care skills
• Experience of dealing with telephone enquiries