Trust Medical Secretary - Pain Management

As a Trust Medical Secretary within our Pain Management Centre, you will be at the heart of our service, acting as a key point of contact for patients, clinicians, GPs and other healthcare professionals. You will provide a high-quality secretarial and administrative service, helping to ensure patients receive timely, efficient and compassionate care while supporting our consultants and wider multidisciplinary team.

This role is perfect for someone who is highly organised, adaptable and able to prioritise competing demands. You will need excellent communication skills, attention to detail and the ability to remain calm under pressure.

The Pain Management Centre is a supportive, collaborative and welcoming environment where every team member is valued. We work hard, support one another and celebrate success together. You will be joining an experienced team dedicated to improving the lives of patients living with chronic pain, where your contribution genuinely matters every day. We are looking for someone who embodies our PRIDE Values, so if that sounds like you, we would be keen to hear from you.

Main duties of the job

Your day-to-day responsibilities will include managing patient and professional enquiries, processing clinical correspondence, maintaining waiting lists, scheduling appointments, supporting urgent admissions, coordinating clinical diaries, and ensuring patient records and information are accurate and up to date. You will work closely with consultants, Reception and the wider multidisciplinary team to help deliver a safe, effective and patient-focused service.

This is a varied and rewarding role where no two days are the same. You will need to balance competing priorities, respond to changing demands and use your initiative to resolve issues while maintaining a high standard of accuracy and confidentiality.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum, pro rata

Contract

Permanent

Working pattern

Part-time,

Flexible working

Reference number

234-26-A1115

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

United Kingdom

Job responsibilities

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible

Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Job responsibilities

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible

Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

Essential

• Good general standard of literacy and numeracy
• RSA III or equivalent experience

Experience

Essential

• Previous digital / audio typing experience
• Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook

Skills

Essential

• Excellent verbal and written communication skills
• Ability to work to tight deadlines and maintain concentration in a pressurised working environment

Attitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Person Specification

Qualifications

Essential

• Good general standard of literacy and numeracy
• RSA III or equivalent experience

Experience

Essential

• Previous digital / audio typing experience
• Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook

Skills

Essential

• Excellent verbal and written communication skills
• Ability to work to tight deadlines and maintain concentration in a pressurised working environment

Attitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Job responsibilities

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible

Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Qualifications

Essential

• Good general standard of literacy and numeracy
• RSA III or equivalent experience

Experience

Essential

• Previous digital / audio typing experience
• Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook

Skills

Essential

• Excellent verbal and written communication skills
• Ability to work to tight deadlines and maintain concentration in a pressurised working environment

Attitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion