Emergency Department Reception Clerk

An exciting opportunity has arisen within the Emergency Department for dedicated, positive thinking, self-motivated individuals to join our Weekend Receptionist Team.

Two posts are available:-

Post 1 - 7 hours per week

(08.30am - 4pm Alternate Weekends)

Post 2 - 6 hours per week

(Weekend Evenings 2pm-8pm & 4pm-10pm)

Main duties of the job

We are looking to recruit an organised and methodical person with excellent communication and customer care skills. Flexibility to provide holiday and sickness cover for the Weekend Team Colleagues, often at short notice, is also an important requirement.

It is a fast paced environment and you will need to demonstrate your ability to remain calm under pressure and to use your own initiative. You will be expected to book in patients who self present or who arrive by ambulance, answer telephone enquiries, obtain hospital notes, photocopying, scanning and other clerical duties as necessary.

The successful candidate will have good IT and communication skills and ideally a working knowledge of the Patient Centre / Patient Administration System.

As the Emergency Department runs a 24/7 service, the post holder would be expected to provide cover for any Bank Holidays which fall within their shift pattern and there will be the opportunity to cover additional shifts at other times of day / night as they arise.

A comprehensive training package will be provided to the successful applicant.

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2032/33 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Details

Date posted

16 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

426-520-26TW

Job locations

Queen Elizabeth Hospital

Gayton Road

King's Lynn

PE30 4ET

United Kingdom

Job responsibilities

Please see attached job description and person specification for further information about the job role.

Job responsibilities

Please see attached job description and person specification for further information about the job role.

Person Specification

Qualifications/training and professional development.

Essential

• GCSE in Mathematics and English.

Desirable

• EDCL or NVQ

Experience

Essential

• Experience of working in an office environment.
• Experience of working with the public.
• Familiarity with data Input.
• Experience of working with confidential Information.
• Receptionist & Customer Service skills.

Desirable

• Previous experience of working in a Hospital setting or similar Environment.
• Local knowledge of our Catchment Area, GP Surgeries and Community Services.
• Previous experience of working Shifts, Bank Holidays and Unsociable Hours.

Skills, abilities and knowledge

Essential

• Ability to work under pressure.
• Excellent Organisation skills.
• Ability to use own initiative and prioritise accordingly.
• Working in a team.
• Accurate attention to detail.

Person Specification

Qualifications/training and professional development.

Essential

• GCSE in Mathematics and English.

Desirable

• EDCL or NVQ

Experience

Essential

• Experience of working in an office environment.
• Experience of working with the public.
• Familiarity with data Input.
• Experience of working with confidential Information.
• Receptionist & Customer Service skills.

Desirable

• Previous experience of working in a Hospital setting or similar Environment.
• Local knowledge of our Catchment Area, GP Surgeries and Community Services.
• Previous experience of working Shifts, Bank Holidays and Unsociable Hours.

Skills, abilities and knowledge

Essential

• Ability to work under pressure.
• Excellent Organisation skills.
• Ability to use own initiative and prioritise accordingly.
• Working in a team.
• Accurate attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

Queen Elizabeth Hospital

Gayton Road

King's Lynn

PE30 4ET

United Kingdom

Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

Queen Elizabeth Hospital

Gayton Road

King's Lynn

PE30 4ET

United Kingdom

Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)

Job responsibilities

Please see attached job description and person specification for further information about the job role.

Qualifications/training and professional development.

Essential

• GCSE in Mathematics and English.

Desirable

• EDCL or NVQ

Experience

Essential

• Experience of working in an office environment.
• Experience of working with the public.
• Familiarity with data Input.
• Experience of working with confidential Information.
• Receptionist & Customer Service skills.

Desirable

• Previous experience of working in a Hospital setting or similar Environment.
• Local knowledge of our Catchment Area, GP Surgeries and Community Services.
• Previous experience of working Shifts, Bank Holidays and Unsociable Hours.

Skills, abilities and knowledge

Essential

• Ability to work under pressure.
• Excellent Organisation skills.
• Ability to use own initiative and prioritise accordingly.
• Working in a team.
• Accurate attention to detail.