Hospitality - Department Manager

Overview We are seeking a fantastic individual to lead our Ralph's Coffee team! Responsibilities Lead, support and develop the full coffee team, creating a positive, inclusive and high-performing culture - Take ownership of department performance, including sales, service standards and overall customer experience - Coach and develop team members at all levels, supporting their growth and progression - Manage people processes including recruitment, onboarding and theperformance and development pf the team - Set clear priorities and ensure effective daily operations across the café - Collaborate with the Supervisor and Head Barista to ensure strong execution across both people leadership and coffee standards - Oversee stock, cost control and operational efficiency to support business performance - Ensure all operational, hygiene and safety standards are consistently maintained - Lead by example in delivering a welcoming, customer-focused environment and resolving complex customer situations Qualifications Experience leading teams in a hospitality, retail or customer-focused environment - Strong leadership and people management skills, with the ability to develop and motivate others - Commercial awareness and ability to manage performance and results - Effective communication and organisational skills - Customer-focused with a proactive and solutions-oriented mindset - Comfortable balancing people leadership and operational priorities - A background or understanding of coffee preparation and café operations - Willingness to continuously learn and develop