Services Consultant

About the opportunity

The Service Consultant is responsible for all phases of a new client being introduced to Dayforce's system or an existing client upgrading to a new Dayforce processing product. They work in a project team to provide clients with effective solutions that align with our commitment to reliable, repeatable, and high-quality implementation practices.

What you'll get to do

• Responsible for managing projects that vary in nature based on the solution purchased and the complexity of requirements.
• Contribute to project plans and ensure the project is on time, meets and/or exceeds client expectations, and follows internal processes.
• Work in conjunction with resources within and outside of the team to complete an implementation.
• Promote teamwork among those working on the implementation, developing strong working relationships with internal resources, customers, and peers.
• Work independently to resolve project issues and escalate when appropriate.
• Demonstrate an in-depth understanding of the Payroll/HR environment, with exposure to sub-functions such as Finance, benefits administration, labor relations, training development, and technical environments.
• Conduct preliminary client interviews to review changes, needs, and processes required for successful implementation (may include needs analysis, gap/fit analysis).
• Translate business process requirements into configuration requirements for the purchased Dayforce solution.
• Prepare customers for implementation completion, review product processes, assist with pre-input reports, run interfaces, time & attendance imports, and provide training for the first live payroll.
• Review the Service checklist to ensure the client understands how to enter payroll items not covered during live inputs.
• Test and document custom solutions for customers.
• Design and execute system integration and user acceptance tests.
• Ensure implementation quality by reviewing backend testing, verifying ID/password info, and confirming billing and remittance setups.
• Ensure a smooth transition to the service team.

Skills and experience we value

• Bachelor's degree
• Exposure to basic project management principles
• Minimum 4 years in customer service/consultancy, payroll processing, or project management coordination
• Proficient in Microsoft Office products
• Experience with SaaS/Cloud software; HRIS experience preferred
• Understanding of relational databases, SQL, and XML
• Experience with tools such as Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, etc.
• Ability to implement an HRIS module or similar solution

This role follows a hybrid work arrangement and requires an initial onsite commitment.

• First 6 months: Full-time onsite presence is required to support onboarding, training, and close collaboration with the team.

• After 6 months: The role will transition to a hybrid setup, requiring 1-2 days onsite per week, with the remaining days worked remotely.

Candidates must be willing and able to meet this onsite requirement as part of the role.