Payroll Specialist II - Pooling

About the opportunity

The Payroll Specialist II is responsible for processing end to end payroll for Australia/New Zealand.

What you'll get to do

• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments, and payroll processing for assigned clients
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise
• Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs
• Create, update and review standard operating procedures and perform quarterly document reviews
• Have an "I own it" attitude about deliverables and projects from start to finish
• Manage client and consumer related tasks within the task management system ensuring all documentation is complete, accurate, and timely
• Proactively manage quarter and year-end payroll auditing
• Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements
• Aim at becoming a Subject Matter Expert in their process
• Drive customer satisfaction by providing high quality of service
• Be an effective team player
• Proactively highlight risks
• Meet or exceed process KPIs
• Execute corrective and preventive action plans
• Ensure that complaints are proactively managed to a resolution
• Record key delivery data for metrics purposes.
• Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards
• Seek and respond to development feedback

Skills and experience we value

• College Degree in Human Resources, Business, Finance, Accounting / taxation, or related discipline
• Minimum of 2 years' experience in end-to-end payroll processing
• Knowledge of Australia and/or New Zealand payroll is preferred but not required
• Ability to work in a fast-paced environment with tight turnaround times with the ability to prioritize work when there are competing demands and urgent business needs.
• Self-starter capable of taking initiative and working with minimal direction
• Process and detail oriented. Able to multi-task.
• Good verbal and written communication skills