Application Specialist

Application Specialist - Dayforce Exports

About the Position

Reporting to the Support Manager, the Application Specialist is responsible for delivering business-to-business application support to Ceridian's Dayforce customers.This role collaborates with client administrators (including payroll, HR, and IT administrators) and third-party vendors to champion customer priorities and drive integration incidents to closure.The Application Specialist will combine excellent analytical, technical, and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role.Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience.The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast paced environment.

Responsibilities:

• Providing rapid response and resolution to complex incidents

• Maintaining the highest level of customer satisfaction by providing proactive support and consistently exceeding client expectations

• Developing solid product/technology expertise

• Reproducing and meticulously documenting software defects and programming bugs

• Mentoring new hires

• Contributing to the support knowledgebase

• May assist with a wide variety of operational projects, including:

o Monitoring and maintaining the smooth execution of exports

o Programming and scripting tasks

o Enhancing the customer support experience

o Optimizing internal processes and procedures

Minimum Qualifications:

• Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields

• Proficiency with SQL and an understanding of relational database systems

• Typically 2+ years of support experience

• Strong analytical skills; demonstrated ability to bring high level, complex customer issues to resolution

• Superior communication, organizational, and problem solving skills

• Ability to work flexible hours and a willingness to be on-call if required

Preferred Qualifications:

• Experience supporting HRMS, Payroll, or Workforce Management applications

• Has a developing to advanced-level understanding on either XML/XSLT or B2B Sterling; Can run more advanced queries and execute scripts with some guidance

• Experience working with Exports/Interfaces/Integrations

• Exposure to object-oriented programming (C#, .NET)

• Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)