Payments Specialist - Payment Investigations

We're looking for high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly, communicate excellently, and support other team members.

Some of the job responsibilities you'll have are:

•      Processing of local and foreign currency transactions and any investigation related to payments
  

•      Responding to queries from other banks
  

•      Raising RFI's with clients
  

•      Resolving Transaction Screening and Monitoring alerts for payment transactions
  

•      Ensuring excellent customer service by interacting with customers and helping them through their issues
  

•      Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers 
  

•      Working with internal teams to resolve customer issues
  

The key competencies we're looking for are:

•      Experience in local and international payment, covering processes, investigation, dispute management
  

•      Knowledge of Central Bank UAE regulations for payments 
  

•      Knowledge of SWIFT and related processes
  

•      Cheque processing experience is a plus 
  

•      Good problem-solving skills in situations where there is no clear process or guidance
  

•      Excellent communication skills and the ability to simplify complex processes for customers
  

•      Great teamwork and the ability to support others even in a busy environment
  

•      Flexible and open to an ever-changing environment and passion for working in a startup
  

•      Perfect spoken and written English 
  

•      Arabic language a plus