Branch Support Executive - Gandhinagar

Designation - Branch Support Executive (Only female candidates)
Location Gandhinagar
Experience - 1 - 3 years
Qualification - Any Graduate

About the Role:

• The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.

• The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required

• Manage emails received on the central email ID, including directing, assigning, and responding to queries

• Assign iCABS tickets and coordinate with relevant employees for timely status updates

• Handle invoice-related activities, including forecasting, suspensions, printing, and distribution

• Raise CR (Change Request) tickets for price decreases

• Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)

• Raise termination requests through the portal as needed

• Maintain SHE-related documentation, including fumigation certifications and register updates

• Oversee license renewals, ensure compliance, and coordinate for audit readiness

• Prepare incentive calculations for timely submission

• Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents

• Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.

• Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches

• Raise credit note requests in the system as applicable

• Oversee petty cash portal operations and liaise with local banks for related activities

• Maintain conveyance records for technicians

• Upload service dockets for key accounts

• Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations.

Key Result Areas:

• Timely and error-free handling of operational tasks

• Accurate documentation and compliance tracking

• Effective coordination across teams and platforms

• On-time submission of reports and invoices

• Proactive support in audits, SHE, and regulatory requirements

Interested candidates can share resume on below mentioned details
Email - alfeeya.siddiqui@rentokilpci.com
Contact - 9322881417