Field Operations Executive - Noida

Designation - Field Operations Executive
Location - Noida
Qualification - Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
Experience - 0 - 3 Years

About Rentokil PCI

Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on

industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further.

For more details:

About the Role:

- The Operations Executive / Sr. Operations Executive will be responsible for ensuring service

quality, technician capability, material readiness, and compliance through hands-on

supervision, audits, and performance monitoring across assigned service areas.

- The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as

part of a multi-functional team, and this involves collaboration with the internal team and

external stakeholders.

Job Responsibilities:

A. Core Operations

- Ensure availability of trained & certified technicians as per guidelines.

- Coach technicians to improve service quality, retention, and SOP compliance.

- Conduct daily stand-up meetings; communicate safety & job-specific instructions.

- Ensure availability of tools, materials, and proper stock management as per SOP.

- Monitor SCP usage, troubleshoot issues, and provide refresher training.

- Ensure Partner Kit & on-site documentation are contractually compliant.

- Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based

on the target

- Maintain grooming standards and service quality of assigned technicians.

- Ensure data entries in iCABS during manpower gaps to meet branch KPIs.

- Approve technician conveyance; ensure STT and route plan adherence.

- Ensure RPCI SOPs are complied with and any deviations that are necessary should

be adequately approved in advance.

B. Advanced Operations

- Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).

- Execute 1 TPA + 1 development plan annually per technician.

- Analyse & resolve service delivery issues; ensure timely complaint resolution with

root cause closure.

- Monitor technician-wise CO trends; skill-up underperformers.

- Ensure audit non-conformity closures (internal/external).

- Track material usage vs. SRF/SOW; highlight deviations.

- Maintain stock levels aligned with APL and reduce near-expiry wastage.

- Drive service & product leads through coaching and on-the-job support.

- Monitor service productivity, efficiency, and input costs across sites.

- Support grievance handling, leave planning, and team discipline.

Key Result Areas:

- 100% completion of PMI 'Pest Audit'

- Material Consumption

- TPA and Development Plan

- Technician Capability Development

- Complaint Resolution & Root Cause Analysis

- Customer Visit & Audit Coverage

Competencies (Skills essential to the role):

- Strong interpersonal skills

- Analytical and problem-solving ability

- Effective communication skills

- Proactive planning and organising

- Technical knowledge of pests, service processes, chemicals, and equipment

Educational Qualification / Other Requirement:

- Minimum B.Sc. in Chemistry, Zoology, or Agriculture

- Prior experience in pest management or service operations is preferred

- Proficient MS-Office / G-Suite

Role Type / Key working relationships:

- Individual Contributor

- External team- Customers and Customer representative

- Internal team- ABM/BM, Operations & Sales Colleagues, Planners

Interested candidates can share resume on

alfeeya.siddiqui@rentokil-pci.com
9322881417

Requirements

Do you have what it takes? If you want to be considered for this role you will need:

Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.

Benefits

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