Field Operations Executive - Thoraipakkam

About Rentokil PCI

Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details:

Requirements

About the Role:

• The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.

• The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

A. Core Operations

• Ensure availability of trained & certified technicians as per guidelines.

• Coach technicians to improve service quality, retention, and SOP compliance.

• Conduct daily stand-up meetings; communicate safety & job-specific instructions.

• Ensure availability of tools, materials, and proper stock management as per SOP.

• Monitor SCP usage, troubleshoot issues, and provide refresher training.

• Ensure Partner Kit & on-site documentation are contractually compliant.

• Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based on the target

• Maintain grooming standards and service quality of assigned technicians.

• Ensure data entries in iCABS during manpower gaps to meet branch KPIs.

• Approve technician conveyance; ensure STT and route plan adherence.

• Ensure RPCI SOPs are complied with and any deviations that are necessary should be adequately approved in advance.

B. Advanced Operations

• Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).

• Execute 1 TPA + 1 development plan annually per technician.

• Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure.

• Monitor technician-wise CO trends; skill-up underperformers.

• Ensure audit non-conformity closures (internal/external).

• Track material usage vs. SRF/SOW; highlight deviations.

• Maintain stock levels aligned with APL and reduce near-expiry wastage.

• Drive service & product leads through coaching and on-the-job support.

• Monitor service productivity, efficiency, and input costs across sites.

• Support grievance handling, leave planning, and team discipline.

Key Result Areas:

• 100% completion of PMI 'Pest Audit'

• Material Consumption

• TPA and Development Plan

• Technician Capability Development

• Complaint Resolution & Root Cause Analysis

• Customer Visit & Audit Coverage

Competencies (Skills essential to the role):

• Strong interpersonal skills

• Analytical and problem-solving ability

• Effective communication skills

• Proactive planning and organising

• Technical knowledge of pests, service processes, chemicals, and equipment

Educational Qualification / Other Requirement:

• Minimum B.Sc. in Chemistry, Zoology, or Agriculture

• Prior experience in pest management or service operations is preferred

• Proficient MS-Office / G-Suite

Role Type / Key working relationships:

• Individual Contributor

• External team- Customers and Customer representative

• Internal team- ABM/BM, Operations & Sales Colleagues, Planners

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:

• Service

• Relationships

• Teamwork

• Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.