Field Sales Executive - Ankleshwar

About Rentokil PCI

Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on

industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The role is responsible for identifying, sourcing and securing long-term and short-term

pest control & prevention business opportunities. The incumbent shall be primarily

responsible for the New Sales Productivity, Renewal and Collection as per the assigned

targets.

• The person will report to the Branch Manager. The incumbent will have to work as part of a

multi-functional team involving collaboration with the internal team and external

stakeholders.

Job Responsibilities:

Business Development (Sales):

• Achieve sales targets as per the branch's approved business plan

• Execute sales promotion activities within the assigned territory

• Ensure all Sales KPIs are achieved on a month-on-month basis

• Identify and follow up with prospective customers; respond to enquiries within defined

timelines

• Maximise the conversion of enquiries into confirmed orders

• Ensure contract renewals are in line with company expectations

• Track market developments and identify new business opportunities

• Prepare and regularly update the Monthly Performance Grid (MPG)

Customer Service:

• Ensure high-quality service delivery to all customers

• Maintain strong liaison and communication with clients

• Prepare and submit customer reports promptly

• Address customer complaints and work with Operations and Back Office to resolve them

effectively

• Conduct detailed site inspections and SRAs

• Generate quotations through the system as per company guidelines

• Share customer feedback with the Branch Manager and collect appreciation letters from

RBU/CBU clients

Last Revision: July 2025

• Set realistic and accurate customer expectations regarding pest management services

• Capture correct and complete customer information (email, two contact numbers, address with landmarks)

• Promote visit-based sales as per iCABS frequency to enable structured annual service calendars

• Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery

• Ensure new sales are visible in iCABS for planning and execution via Service Companion

• Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling

• Avoid making direct service scheduling commitments to customers without planner confirmation

Administration & Accounts:

• Ensure timely invoice submission and obtain necessary acknowledgements

• Coordinate with the Back Office for accurate and timely invoicing

• Share costings and customer expectations with Operations in advance

• Ensure timely submission of collections and review daily billing status with the Back Office team.

Maintaining Systems and MIS

• Ensure timely and accurate updates in all sales-related systems

• Prepare daily and monthly sales reports

• Maintain an updated and organised customer database

Key Result Areas:

• Business Development (Sales)

• Upselling

• Renewals (if assigned)

• Calls / Survey / Quotations/ PDSA as per the Regional plan

• Collection & DSO

• Customer Service

• On-Time Invoice Submission

Competencies (Skills essential to the role):

• Strong interpersonal and networking abilities

• Effective verbal and written communication skills

• Proficient in client negotiation

• Target-oriented with a proven ability to meet goals

Requirements

Educational Qualification / Other Requirement:

• Any Graduate (Any discipline)

• Proficient in MS-Office/G-Suite

• Experience - Jr. SE - 2 years | SE - 4 Years | Sr. SE - 5-6 years.

• Minimum 2 years of direct sales experience in Facilities Management services

• Minimum 2 years of experience in home products, home services, or residential cleaning

services (preferred)

Role Type / Key working relationships:

• Field Sales - Individual Contributor Role

• External team- Customers and Customer representative

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:

• Safety

• Integrity

• Innovation

• Learning & Development

• Open & Transparent

• Performance Orientation