Service Planner - Bangalore East

Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

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Requirements

About the Role:

• The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.

• The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)

• Support digital transition and maintain the accuracy of consumption, TOS, and service data

• Coordinate with IT for new users or device-related issues

• Ensure error-free documentation and adherence to the ticket-based callout process

• Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints

• Prioritise planning to reduce service backlog and ensure “On-Time” delivery

• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues

• Track technician-wise productivity, efficiency, and service delivery KPIs

• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS

• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends

• Assist AOM/OM/ABM/BM in monitoring field KPIs

• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments

• Raise unresolved issues to next-level management for resolution

• Ensure leave planning and service continuity without disruption

Key Result Areas:

• On-time Service Planning

• Data Accuracy

• SCP Utilisation

• Schedule Adherence

• Reporting & Analysis

• Cross-Team Coordination

Competencies (Skills essential to the role):

• Detail Orientation

• Planning & Organizing

• Analytical Thinking

• Customer Focus

• Negotiation Skills

Educational Qualification / Other Requirement:

• Minimum graduate, with 1–3 years of relevant experience

• Basic computer skills required (advanced proficiency is a plus)

• Knowledge of MS-Office/G-Suite

• Willing to travel occasionally within the division

Role Type / Key working relationships:

• Individual contributor role

• External- Customers and customer representatives

• Internal - Sales, Operations, Business support functions

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it's our people who

make our company what it is. We believe in:

• Service

• Relationships

• Teamwork

• Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace

welcoming to people of all backgrounds.