Customer Advisor

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Advisor for their office in Athens, Greece.

Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle transactions and payment-related inquiries, including refunds, manual charges, and payment tracking
• Onboard new B2B customers and support them throughout the initial setup process
• Maintain and update merchant information accurately within internal databases.

REQUIREMENTS:

• Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum C1+ level)
• Proficiency in MS Office and strong overall PC handling skills
• Strong analytical mindset with the ability to manage complex financial inquiries
• Excellent written and verbal communication skills
• Fast learner with strong numerical and data-handling abilities
• Problem-solving oriented with a proactive approach
• Team player who is comfortable multitasking and working toward targets
• Confident working across multiple systems and software tools.

BENEFITS:

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives.