Customer Service Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Hybrid

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems
• Foster positive relationships by delivering prompt and courteous support
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
• Maintain a professional and empathetic approach in all customer interactions
• Work collaboratively with colleagues and leadership to achieve team objectives
• Share insights on recurring challenges and suggest opportunities for process or service improvements

REQUIREMENTS:

• Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level
• Previous experience in customer service would be advantageous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
• Basic understanding of customer service principles and the ability to follow standard procedures
• Ability to handle technical inquiries and troubleshoot common issues with guidance
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
• Willingness to learn and adapt in a fast-paced or evolving support environment

OFFER:

• Working schedule: Monday to Friday, 7AM-7PM, rotating schedule
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts.