European Service Performance Analyst

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About the job

In this role, you will be responsible for collecting, analyzing, and visualizing dealer service data to identify trends, measure service quality, and provide actionable insights to improve performance. You will work closely with the sales teams to build and maintain a robust data analytics platform.

Key Responsibilities:

Collect, clean, and analyze data related to dealer service performance

Conduct occasional on-site dealer assessments and mystery shopping visits across Europe

Conduct competitor and market analysis to benchmark dealer service levels

Design and develop dashboards and visual reports in BI tools

Communicate in a clear and effective way with team members, stakeholders and be able to create engaging presentations

Provide actionable recommendations to improve dealer service operations

Qualifications & Skills:

1–3 years of relevant work experience in data analytics, preferably in automotive, retail, or service industry

Strong analytical and problem-solving abilities with a keen eye for detail

Proficient in BI tools for dashboard creation and data visualization

Advanced Excel skills

Excellent communication skills in English AND other European Languages

Willing to travel at least half of the working time across Europe

What We Offer?

Career growth opportunities within a fast-growing Quality team.

Business trip throughout Europe, with travel and meal allowances

Performance and experience based competitive rewards, pension-plan, commuting allowance, and visa sponsorship if applicable

Job in a fast-developing company that stands for Innovative and sustainability-driven technology

What's next?

Once you click apply, we'll take you to the BYD Europe careers portal

– Here you'll complete a short application form

Location: Hoofddorp & Business trip
Type of Employment: Full-time