Resident Liaison Officer

Salary:

£32,000.00 - £37,000.00 Per year

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We're looking for an experienced Resident Liaison Officer (RLO) for this 12 month Fixed Term Contract to support a complex programme of building safety remediation works, including EWS1 compliance. You'll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works.

This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently.

Key responsibilities

• Act as the main liaison between residents, contractors, and stakeholders
• Deliver resident engagement plans, meetings, drop-ins, and home visits
• Produce clear resident communications (letters, newsletters, updates, bulletins)
• Support building safety compliance and escalate safety concerns
• Mediate disputes and support Stage 1 complaint responses
• Support resident decants, including needs assessments and compensation
• Coordinate contractor access and monitor performance
• Work flexibly, including occasional evenings, weekends, and out-of-hours responses

About you

Essential:

• Proven experience in resident or stakeholder engagement
• Strong communication and conflict-resolution skills
• Ability to work independently with minimal supervision
• Good IT skills, including Microsoft Office
• Flexible approach to working hours
• Enhanced DBS check required

Desirable :

• Housing or social housing experience
• Decant or resident relocation experience
• Contractor or service-contract management experience
• Full UK driving licence and access to a vehicle

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.